*If you are experiencing severe symptoms of ANY illness, please call 911 or go to your nearest Emergency Room*


To Our Dear Patients,

If you believe you have been exposed to COVID-19 or have symptoms, please take Ontario’s Self Assessment Tool:  (click here)

This is an anonymous online tool which provides you with:

  • directions on the next steps you should take, based on your answers about your COVID-19 symptoms/exposure.
  • lab results, if you have been tested for the virus
  • status of cases in Ontario (spread/deaths/recovery)
  • updates about province-wide closures and the plans for reopening
  • social support resources everyone in Ontario, including students, workers, and businesses.

If you are seeking information specifically about York Region, please visit the York Region Public Health Website:  (click here)

Please know that Dr. Ricky Sheth is available for telephone-only visits on the following days:

Sun:  10am to 6pm

Mon:  10am to 8pm

Tues:  10am to 8pm

Wed:  10am to 8pm

We are seeing an increase in Patients seeking mental health support during this difficult time.  Dr. Sheth is happy to provide counselling or psychological support to anyone who needs it.


Emergency Mental Health Resources:

Kids Help Phone  Anonymously call  1-800-668-6868  or  send a text message saying “Connect” to 686868

Distress Centres of Greater Toronto (anyone in Ontario can call):  Anonymously call  416-408-4357  or  send a text message to 45645 for support.


Thank you and be safe everyone,

Elgin Mills Crossing Team

Telephone Service Hours

Dear Patients,

At this time, Dr. Sheth is available for phone visits during his regular schedule:

Sun:  10am to 6pm

Mon:  10am to 8pm

Tues:  10am to 8pm

Wed:  10am to 8pm

Thurs:  Closed

Fri:  Closed

Sat:  Closed


Please call 911 if you have an emergency.

Thank you for your patience during this time.

Telephone-Only Services For Time Being

Telephone-Only Services For Time Being

Dear Patients,

Our clinic is operating on a telephone-only basis for the next few days.  The Ministry of Health is allowing doctors to treat Patients over the phone, instead of having them come in, to help reduce the spread of COVID-19.  For the next few days, there will be NO doctor at the clinic, but you are welcome to speak with Dr. Sheth over the phone anytime during his regular schedule.

Please call us at 905-770-7143, or email us at info@drsheth.ca (please write your full name and phone number).

Dr. Sheth will call you within 1 to 2 hours, or sooner.

Again, there is NO doctor physically at the clinic, but you CAN speak to Dr. Sheth over the phone anytime during our operating hours:

Sun:  10am to 6pm
Mon:  10am to 8pm
Tues:  10am to 8pm
Wed:  10am to 8pm

Additional Hours that Dr. Sheth is Working this week:
Thur, Mar 19: 12pm to 6pm
Fri, Mar 20: 12pm to 6pm
Sat, Mar 21: Closed

We are not setting appointments for telephone visits.  Calls are taken on a first-come-first-served basis.  So far the turnaround has been less than 1 hour.

In this digital age, we are able to email your prescriptions, test results, test requisitions, medical notes, or any other document that you might need.  Dr. Sheth will be able to conduct most medical visits over the phone.

If you reach our voicemail, that means both secretaries are on the phone, but we will call you back within a few minutes.

Thank you for your patience as we navigate this pandemic.  We look forward to speaking with you soon.

Wishing our community and everyone affected the best of health.

Elgin Mills Crossing Clinic Team



If you suspect that you have contracted COVID-19, please visit this government website for your next steps:


If you still have questions after visiting this link, you are welcome to call our office anytime to speak with Dr. Sheth.

Thank you


Closing Early on March 16, 2020

Dear Patients,

We are closing at 6pm today, Monday, March 16, 2020.

Tuesday (March 17) and Wednesday (March 18) will be telephone services only.  This means Dr. Sheth will not be physically present at the clinic, but is reachable by phone during our normal business hours (10am to 8pm).

Patient’s are welcome to call 905-770-7143 or email us at info@drsheth.ca (please type your full name and telephone number).

Dr. Sheth usually returns calls within an hour two.

We can still provide prescriptions, test requisitions, counselling, and test results over the phone.  Any documents you need can be sent to you via email.

To reiterate, today (Mon, March 16) we are closing at 6pm.  Tomorrow and Wednesday (March 17 and 18) we are available from 10am to 8pm for telephone visits only.

We apologize for the inconvenience this may cause.  Please go to the hospital or call 911 in the event of an emergency.

We will post further updates on our website soon.

Thank you,

Elgin Mills Crossing Clinic Team

Coronavirus Information

Dr. Ricky Sheth Now Able to Conduct Telephone Visits

The Ministry of Health is allowing physicians to care for Patients directly over the telephone temporarily, to help reduce the spread of COVID-19.

Of course, this does not replace in-person care where Dr. Sheth can conduct a physical exam.  However, telephone visits are a useful tool to continue providing care to Patients who are not able to visit the clinic or choose not to.

If you HAVE seen Dr. Sheth before, the process to join the telephone queue is straightforward.  Please call us at 905-770-7143 or email us at info@drsheth.ca.

The secretary will confirm:
  • your phone number
  • email address
  • health card number
  • health card expiry date
Dr. Sheth will call you shortly thereafter.

However –

If you have NOT seen Dr. Sheth before at Elgin Mills Crossing Clinic, please fill out the intake form linked below (mandatory for new Patients, even if they come in person):


Once we receive this intake form, we will put you in queue.   Dr. Sheth will call you shortly thereafter.


Please note, the doctor will try his best to help you over the phone.  However, in certain cases, he may still need to do a physical exam. For example, he may need your blood pressure before he can prescribe a particular medication.  Or if you have a sore throat, he may want to swab your throat to test for strep bacteria. Dr. Sheth will try his very best to assist you over the telephone, but in some cases, he may ask you to come in instead.

Frequently Asked Questions:

1)  Who is being tested for COVID-19?  
Answer:  People who meet the following criteria:

  • They have travelled to a COVID-impacted country in the last 14 days OR they have been in contact with an ill person who has recently travelled.
  • They have cold/flu symptoms (fever, dry cough, headache, etc).
2)  Who is conducting these tests?
Answer:  Public Health is arranging these tests.  The tests are physically conducted at a hospital.

3)  How do I get tested?
Answer:  Please call or email our office.  If you fit the criteria, our office will speak to Public Health for you.  We will give them your information and request that they arrange a test for you.  Public Health will call you usually within 1-2 days. They may ask you additional questions.  At that point, if they also feel you should be tested, they will make an appointment for you at your local hospital.  Please isolate yourself from others for 14 days from the onset of symptoms. Here is a self-isolation instruction sheet:

4)  Can I just go to the Emergency Room?
Answer:  You should visit the ER if you have severe symptoms.  Please wear a mask, if you have one, to reduce potential spread to other ER Patients.  If you have mild symptoms, please speak to our office first.

5)  I called your clinic number (905-770-7143) but it’s always busy.  Why?
Answer:  We only have 2 phone lines.  If both secretaries are on the phone, your call may not come through for a few minutes.  Please reach out to us by email (or fill out the intake form linked above, if you are new to us).  We will answer emails promptly. Please make sure your full name and phone number is in EACH email you send us.

6)  Is it better if I email you or phone you?
Answer:  Email is better for us.  And it helps us keep track of everyone, to make sure we treat everyone quickly and on a first-come-first-served basis.

7)  Can I still visit the clinic in person?
You are welcome to come in if you do NOT meet the COVID-19 criteria.  For now, we are continuing our normal business hours. However, if this changes, we will notify you via email.  We will also update our website and Google hours. (As mentioned before, if you meet the COVID-19 criteria, please email/call us first for assistance).

8)  Where can I read more about COVID-19?
Answer:  Please see the York Region Public Health website for up-to-date information on COVID-19:

9)  What can I do to reduce the spread of this virus?

  • Wash your hands thoroughly (including wrists and under nails) for 20 seconds minimum, regularly throughout the day.  Here is a video demonstration: https://www.youtube.com/watch?v=IisgnbMfKvI
  • Sneeze or cough into your arm, not your hands.  Here is a video demonstration: https://www.youtube.com/watch?v=J2jbEetZ8G4
  • Avoid large gatherings for the time being.
  • Sanitize high traffic areas of your home more often than usual (doorknobs, light switches, keyboards, fridge door, remotes, bathrooms, etc).
10)  Does your clinic sell masks, hand-sanitizer, or soap?
Answer:  We do not.

11)  When is Dr. Sheth at the clinic?

Sun:  10am to 6pm
Mon:  10am to 8pm
Tues:  10am to 8pm
Wed:  10am to 8pm

Dr. Sheth’s Family Practice Patients have the ability to make appointments between 12pm and 2pm on Mon, Tues, and Wed.  The rest of his clinic hours are walk-in only (in-person or telephone visits).





2)  The information we are providing to you about COVID-19 testing is the MOST RECENT information we have received from York Region Public Health as of March 11, 2020.  Please be aware that this information can (and has changed) often. If you receive different information from Public Health about testing standards or protocols, we apologize.  Please note that we can only convey what we have been advised ourselves. If we receive new information, we will update our Patients via email and on our website. Thank you.

Patients of Dr. Rasha Tawfik

Dear Patients of Dr. Rasha Tawfik,

We are grateful that she is referring her Patients to Dr. Ricky Sheth.  Our clinic will be happy to assist Dr. Tawfik and her Patients in this transition in any way we can.  We have been receiving a few calls asking about the process of transferring over.  We have compiled a list of the most asked questions below:

Q:   “I want to meet Dr. Sheth.  When is he available?”

A:  You are welcome to come in on a walk-in basis to see Dr. Sheth.  Please ask the Secretary for a “Meet & Greet”. This is a 15 min appointment where Dr. Sheth takes your medical history and you can ask him any questions that you have.  His walk-in hours are as follows:

Sun:  10am to 6pm

Mon:  10am to 8pm

Tues:  10am to 8pm

Wed:  10am to 8pm

Walk-In is CLOSED 12pm to 2pm on Mon, Tues, Wed.  That is when he takes Family Patient Appointments.  


Q:  Can I make an appointment?

A:   Once you sign up with Dr. Sheth as his Family Practice Patient, you will have the ability to make appointments.  Until then, we can see you on a walk-in basis.


Q:  How do I sign up?

A:  You can sign an Enrolment Form at the Front Desk.  You can sign this without meeting the doctor, or you can do a Meet & Greet first, and then sign the form after.  It is entirely your choice.


Q:  How do I transfer my file over?

A:  There is a “Consent to Disclose” form we can provide you with at the clinic.  We will fax this to Dr. Tawfik’s office to request your medical records.


Q:  When I call your phone number, the call doesn’t go through.  Why?

A:  Our office has 2 phone lines.  When both Secretaries are on the phone, it can prevent your call from coming through for a few minutes.  If it is more convenient, please feel free to email us at info@drsheth.ca.

Please do not call our office on Thurs, Fri, or Sat because Dr. Sheth and his 2 Secretaries are not in the office on those days.  On those days, there is another doctor (from a telemedicine company) that uses our space. A telemedicine doctor is a physician who is physically in one city, but is treating Patients in a different city through the computer.  That telemedicine doctor still has the ability to write prescriptions, doctor notes, etc. There is a medical student there, in person, to do any physical exam needed (blood pressure, temperature).  That telemedicine operation is NOT related to Dr. Ricky Sheth in any way.  We don’t share computer systems, we don’t receive each other’s test results, we have separate secretaries.  If you call them on Thurs, Fri, Sat, they will not be able to give you any information about Dr. Sheth or his clinic.

Dr. Sheth’s Schedule is as Follows:

Sun:  10am to 6pm

Mon:  10am to 8pm

Tues:  10am to 8pm

Wed:  10am to 8pm

Family Practice Patients can make appointments between 12pm and 2pm on Mon, Tues, and Wed.

If you have any other questions or concerns, please do not hesitate to contact us.

Thank you,

Elgin Mills Crossing Clinic Team