Patients of Dr. Rasha Tawfik

Dear Patients of Dr. Rasha Tawfik,

We are grateful that she is referring her Patients to Dr. Ricky Sheth.  Our clinic will be happy to assist Dr. Tawfik and her Patients in this transition in any way we can.  We have been receiving a few calls asking about the process of transferring over.  We have compiled a list of the most asked questions below:

Q:   “I want to meet Dr. Sheth.  When is he available?”

A:  You are welcome to come in on a walk-in basis to see Dr. Sheth.  Please ask the Secretary for a “Meet & Greet”. This is a 15 min appointment where Dr. Sheth takes your medical history and you can ask him any questions that you have.  His walk-in hours are as follows:

Sun:  10am to 6pm

Mon:  10am to 8pm

Tues:  10am to 8pm

Wed:  10am to 8pm

Walk-In is CLOSED 12pm to 2pm on Mon, Tues, Wed.  That is when he takes Family Patient Appointments.  


Q:  Can I make an appointment?

A:   Once you sign up with Dr. Sheth as his Family Practice Patient, you will have the ability to make appointments.  Until then, we can see you on a walk-in basis.


Q:  How do I sign up?

A:  You can sign an Enrolment Form at the Front Desk.  You can sign this without meeting the doctor, or you can do a Meet & Greet first, and then sign the form after.  It is entirely your choice.


Q:  How do I transfer my file over?

A:  There is a “Consent to Disclose” form we can provide you with at the clinic.  We will fax this to Dr. Tawfik’s office to request your medical records.


Q:  When I call your phone number, the call doesn’t go through.  Why?

A:  Our office has 2 phone lines.  When both Secretaries are on the phone, it can prevent your call from coming through for a few minutes.  If it is more convenient, please feel free to email us at

Please do not call our office on Thurs, Fri, or Sat because Dr. Sheth and his 2 Secretaries are not in the office on those days.  On those days, there is another doctor (from a telemedicine company) that uses our space. A telemedicine doctor is a physician who is physically in one city, but is treating Patients in a different city through the computer.  That telemedicine doctor still has the ability to write prescriptions, doctor notes, etc. There is a medical student there, in person, to do any physical exam needed (blood pressure, temperature).  That telemedicine operation is NOT related to Dr. Ricky Sheth in any way.  We don’t share computer systems, we don’t receive each other’s test results, we have separate secretaries.  If you call them on Thurs, Fri, Sat, they will not be able to give you any information about Dr. Sheth or his clinic.

Dr. Sheth’s Schedule is as Follows:

Sun:  10am to 6pm

Mon:  10am to 8pm

Tues:  10am to 8pm

Wed:  10am to 8pm

Family Practice Patients can make appointments between 12pm and 2pm on Mon, Tues, and Wed.

If you have any other questions or concerns, please do not hesitate to contact us.

Thank you,

Elgin Mills Crossing Clinic Team

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