Coronavirus Information

Dr. Ricky Sheth Now Able to Conduct Telephone Visits

The Ministry of Health is allowing physicians to care for Patients directly over the telephone temporarily, to help reduce the spread of COVID-19.

Of course, this does not replace in-person care where Dr. Sheth can conduct a physical exam.  However, telephone visits are a useful tool to continue providing care to Patients who are not able to visit the clinic or choose not to.

If you HAVE seen Dr. Sheth before, the process to join the telephone queue is straightforward.  Please call us at 905-770-7143 or email us at

The secretary will confirm:
  • your phone number
  • email address
  • health card number
  • health card expiry date
Dr. Sheth will call you shortly thereafter.

However –

If you have NOT seen Dr. Sheth before at Elgin Mills Crossing Clinic, please fill out the intake form linked below (mandatory for new Patients, even if they come in person):

Once we receive this intake form, we will put you in queue.   Dr. Sheth will call you shortly thereafter.


Please note, the doctor will try his best to help you over the phone.  However, in certain cases, he may still need to do a physical exam. For example, he may need your blood pressure before he can prescribe a particular medication.  Or if you have a sore throat, he may want to swab your throat to test for strep bacteria. Dr. Sheth will try his very best to assist you over the telephone, but in some cases, he may ask you to come in instead.

Frequently Asked Questions:

1)  Who is being tested for COVID-19?  
Answer:  People who meet the following criteria:

  • They have travelled to a COVID-impacted country in the last 14 days OR they have been in contact with an ill person who has recently travelled.
  • They have cold/flu symptoms (fever, dry cough, headache, etc).
2)  Who is conducting these tests?
Answer:  Public Health is arranging these tests.  The tests are physically conducted at a hospital.

3)  How do I get tested?
Answer:  Please call or email our office.  If you fit the criteria, our office will speak to Public Health for you.  We will give them your information and request that they arrange a test for you.  Public Health will call you usually within 1-2 days. They may ask you additional questions.  At that point, if they also feel you should be tested, they will make an appointment for you at your local hospital.  Please isolate yourself from others for 14 days from the onset of symptoms. Here is a self-isolation instruction sheet:

4)  Can I just go to the Emergency Room?
Answer:  You should visit the ER if you have severe symptoms.  Please wear a mask, if you have one, to reduce potential spread to other ER Patients.  If you have mild symptoms, please speak to our office first.

5)  I called your clinic number (905-770-7143) but it’s always busy.  Why?
Answer:  We only have 2 phone lines.  If both secretaries are on the phone, your call may not come through for a few minutes.  Please reach out to us by email (or fill out the intake form linked above, if you are new to us).  We will answer emails promptly. Please make sure your full name and phone number is in EACH email you send us.

6)  Is it better if I email you or phone you?
Answer:  Email is better for us.  And it helps us keep track of everyone, to make sure we treat everyone quickly and on a first-come-first-served basis.

7)  Can I still visit the clinic in person?
You are welcome to come in if you do NOT meet the COVID-19 criteria.  For now, we are continuing our normal business hours. However, if this changes, we will notify you via email.  We will also update our website and Google hours. (As mentioned before, if you meet the COVID-19 criteria, please email/call us first for assistance).

8)  Where can I read more about COVID-19?
Answer:  Please see the York Region Public Health website for up-to-date information on COVID-19:

9)  What can I do to reduce the spread of this virus?

  • Wash your hands thoroughly (including wrists and under nails) for 20 seconds minimum, regularly throughout the day.  Here is a video demonstration:
  • Sneeze or cough into your arm, not your hands.  Here is a video demonstration:
  • Avoid large gatherings for the time being.
  • Sanitize high traffic areas of your home more often than usual (doorknobs, light switches, keyboards, fridge door, remotes, bathrooms, etc).
10)  Does your clinic sell masks, hand-sanitizer, or soap?
Answer:  We do not.

11)  When is Dr. Sheth at the clinic?

Sun:  10am to 6pm
Mon:  10am to 8pm
Tues:  10am to 8pm
Wed:  10am to 8pm

Dr. Sheth’s Family Practice Patients have the ability to make appointments between 12pm and 2pm on Mon, Tues, and Wed.  The rest of his clinic hours are walk-in only (in-person or telephone visits).





2)  The information we are providing to you about COVID-19 testing is the MOST RECENT information we have received from York Region Public Health as of March 11, 2020.  Please be aware that this information can (and has changed) often. If you receive different information from Public Health about testing standards or protocols, we apologize.  Please note that we can only convey what we have been advised ourselves. If we receive new information, we will update our Patients via email and on our website. Thank you.

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